Products and shopping
What products do you carry?
We carry a wide selection of South African products, including biltong, boerewors, biscuits, rusks, canned goods, soft drinks, teas, coffees, spices, and sauces. We also carry a curated selection of British products, both in-store and online for your convenience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and Shop Pay for a fast and secure checkout experience. For your convenience, we also accept Apple Pay and Google Pay.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards are delivered by email and can be redeemed at checkout. They make the perfect gift for any occasion and never expire.
Shipping and delivery
Where do you deliver?
We currently deliver across Canada. Shipping times vary by location, with most orders arriving within 5-7 business days. We also offer local delivery to select neighbourhoods in the Greater Toronto Area. Orders eligible for local delivery are identified at checkout.
How long does delivery take?
Standard delivery typically takes 5-7 business days within Canada. Express shipping options are available at checkout for faster delivery. Please note that delivery times may be extended during peak seasons and holidays. Local deliveries are fulfilled same day or next day, depending on time of order.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Express shipping options are available for an additional fee.
Do you offer express delivery?
Yes, we offer express delivery options at checkout for faster shipping. Express orders typically arrive within 2-3 business days. Express shipping rates vary based on your location and will be calculated at checkout.
Do you offer local delivery?
Yes, we offer local delivery to select neighbourhoods in the Greater Toronto Area. Local delivery is typically completed within 1-2 days. Enter your postal code at checkout to see if local delivery is available in your area.
Returns and support
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, please let us know through our Contact Us page and we'll do our best to make it right.
How do I contact customer support?
You can reach out for support through our Contact Us page. We are available by phone daily, from 9:30 am to 8:00 pm EST. We typically respond to emails within 24 hours.